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ISOC Operator

From 2 to 4 year(s) of experience


₹ 3,00,000 - 4,00,000 P.A.

Posted: 44 days ago

Job Description

Securitas India- Currently hiring for ISOC Operator for our client in IT segment, CMMI LEVEL 5 based out of Noida - Sector 132

Roles and Responsibilities-

  • The ISOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
  • The ISOC operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
  • The ISOC operator maintains various records of communications and events.
  • Evaluate incidents that may impact employees or offices and escalate accordingly to ISOC Analyst and security management.
  • Monitor employees travel and notify security management with potential risk.
  • The ISOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.

Desired Candidate Profile

1) Candidate should posses good/ excellent communication skills both written & oral.

2) Candidate should have experience in handling incidents/ escalations & redirecting it to right channel.

3) Candidates preferred from Security/BPO/KPO/IT/ITES

Perks and Benefits

1) Shuttle Pick & Drop

2) Meal Facility

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non - Tech Support - Voice / Blended
Employment Type: Full Time, Permanent

Preferred Keyskills

Education:UG -Any Graduate

Company Profile

Walsons Services Pvt Ltd.

Securitas India is a part of Securitas AB, having Global revenues of $12.4 billion, present in 54 countries with a work force of over 3,35,000 employees and is recognized as the global preferred Security Service Providerextending premium Security & Safety Solutions to customers across industries. 

As part of Securitas AB, we are extremely confident and take pride in our global knowledge and expertise which we extend to the Indian Security Industry.

At Securitas, we secure workplaces, homes and offices making society a safe place for our day to day lives. Our solution based approach is specific to each sector, such as: IT/ITES, BFSI, Manufacturing, Retail, Telecom, Hospitality, Healthcare, Institutions, Embassies, Commercial amongst others.

View Contact Details+
Contact Details

Contact Company:Walsons Services Pvt Ltd.

Address :Plot no 496, Udyog Vihar Phase 3