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Sr. Executive - Customer Relationship (Female candidate preferred)

From 2 to 5 year(s) of experience

Gurgaon/Gurugram

₹ 2,00,000 - 3,50,000 P.A.

Posted: 40 days ago

Job Description

We are looking for a female candidate with excellent communication skills based out of Gurgaon corporate office.


Roles and Responsibilities:

  • Client Connect -  Getting in touch with clients for service feedback over the calls & emails.
  • Escalation Handling -  Handling client escalation & ensuring the closure within TAT's.
  • Internal/External Connect - Coordinating with external & internal team for client escalations/termination/communication/updates etc.
  • MIS Generation - Generating CRM reports, trackers & keeping the database updated.
  • Support Role- Assisting the CRU Manager on critical client issues.


Desired Candidate Profile :

  • Female candidate with excellent communication skills
  • Experience in handling B2B customer/clients
  • Good Knowledge of MS office.
  • Strong interpersonal & collaborative skills.
  • Prior experience as a Relationship Executive, Client Relation Executive, Customer support will be preferred.
  • Knowledge of preparing CRU - MIS reports.






Industry: Facility Management Services
Functional Area: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non - Tech Support - Voice / Blended
Employment Type: Full Time, Permanent

Education:UG -Any Graduate

Company Profile

Walsons Services Pvt Ltd.

Walsons Facility Solutions Pvt. Ltd., a part of The Walsons Group having PAN India presence for more than 20 years, with a vision to dominate the premium segment of trusted and essential services. We are a compliant organization led by well qualified team of professionals with expertise in providing comprehensive and integrated facility solutions. We deliver trust by being the knowledge leaders in facility solutions and tailor made services in standalone mode to provide total facility solutions.

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Contact Details

Contact Company:Walsons Services Pvt Ltd.

Address :496,UDYOG VIHAR PHASE-3, GURGAON, Haryana, India